MENTAL HEALTH & DISABILITY SUPPORTS | HUNTER & CENTRAL COAST

NDIS coordinator of supports

Make the most of your NDIS funding with trusted support coordination in Newcastle.

As a provider since the rollout of the NDIS, Hunter Care Group has deep connections with local support services, businesses and government departments. A coordinator of supports (COS) will ensure your NDIS journey moves efficiently in the right direction so that you can achieve your goals.

Feel more connected and build capabilities

We understand that working with your NDIS funding can be daunting – and so does the NDIS. With the guidance of a coordinator of supports, NDIS participants can make the right choices and spend their funding wisely.

Our NDIS support coordination team is one of the largest in the Hunter region. From this pool of specialists, our managers match the participant with a COS with the right skills and experience to best support and advise you in utilising your NDIS plan, in line with your needs.

How an NDIS coordinator of supports can help

From application to execution, NDIS journeys bring all kinds of decisions, big and small. Your coordinator of supports will be by your side every step of the way to help you make an informed decision. We can:

  • Assist in understanding what supports are funded in your NDIS plan and how we can implement them together
  • Work with you to develop a comprehensive goal plan using a SMART goal template to ensure you’re at the centre of all agreed goals
  • Collaborate with all NDIS support workers and services involved in your care. This may include Your GP, Health, TAFE, the Department of Housing and other NDIS services
  • Support you through your NDIS plan review process
  • Set up your NDIS portal access on the myGov website
  • Involve you in all aspects of your support, choices on plan allocation and plan review

Connections

A support coordinator has the industry expertise and associations to make referrals that will best meet your needs. We can put you in touch with reliable service providers in the local community to ensure your NDIS plan is an ongoing success.

NDIS knowledge

The NDIS is complicated, so it’s normal to struggle with its concepts and processes. A support coordinator will share invaluable knowledge, explaining every aspect of your NDIS plan. With our guidance, you can be confident in your options and how we can reach your short and long-term goals.

Support options

A support coordinator will present you with all appropriate supports and service providers for your circumstances. Always respecting your choice, we will make sure you retain full control of your NDIS plan.

Problem resolution

If you have concerns about a service provider at any stage, your COS will help you to resolve the issue. We can act as a mediator if needed, to resolve issues with current providers and if needed, use our knowledge and network to find another provider that meets your standards.

Plan maintenance

Once your NDIS plan is up and running, we will help you keep track of its impact and make amendments wherever possible. With ongoing reflection and revisions, we can make sure your support continues in line with your funded and personal goals.

Meet our coordinators of supports

Our experienced team are here to help you navigate your NDIS journey with coordination of supports.

Kym Draeger

Senior Coordinator of Supports
Read more

Aged Care, Management, Human Resources, WHS

What do you love about working at Hunter Care Group?
I love the positive culture Hunter Care Group provides and the supportive work relationships.
What are your favourite interests/activities out of work?
Spending time with loved ones, holidays to new destinations and going to concerts.
What's your favourite Newcastle hangout?
Port Stephens area – especially the beaches.

Malina Skelly

Specialist Coordinator of Supports
Read more
Bachelor of Social Work (Honours)
What do you love about working at HCG?
The passionate, consumer focused care provided by staff.
What are your favourite interests/activities outside of work?
Spending time with my family and friends, spending time at the beach and the gym.
What's your favourite Newcastle haunt/hangout?
Hickson Street Lookout.

Kacey Houldsworth

Coordinator of Supports
Read more
Bachelor of Arts | Bachelor of Teaching
What do you love about working at Hunter Care Group?
Hunter Care Group is a great organisation with a highly skilled team and sincere core values that all staff embrace.
What are your favourite interests/activities out of work?
I love spending time with my family, friends and dog Maggie. I enjoy going to the beach, bushwalking, painting, music and going on adventures!
What's your favourite Newcastle hangout?
All of the beaches!

Jack Mclennan

Coordinator of Supports
Read more
Certificate III Business | Currently studying Bachelor of Social Work
What do you love about working at Hunter Care Group?
I love how much Hunter care group care about the staff and the participants. I believe we provide the highest quality person-centred care in the industry which makes me proud to be a part of the organisation.
What are your favourite interests/activities out of work?
My interests are golf and watching all sports.
What's your favourite Newcastle hangout?
Mereweather baths or any of the surrounding beaches are my favourite spots to relax!

Lily Robards

Coordinator of Supports
Read more
Currently undertaking Certificate IV in Community Services
What do you love about working at Hunter Care Group?
I love working with amazing colleagues who are dedicated to their jobs and are a wealth of knowledge. Hunter Care Group is like a second family.
What are your favourite interests/activities out of work?
I love spending time with family and friends and going to the beach during the summer. I also enjoy going on road trips with my friends and using my weekends to enjoy music festivals.
What's your favourite Newcastle hangout?
Caves Beach.

Anne-Marie Adams

Coordinator of Supports
Read more
Diploma in Community Services
What do you love about working at Hunter Care Group?
The culture and being able to help participants achieve their goals.
What are your favourite interests/activities out of work?
Spending time with my family.
What's your favourite Newcastle hangout?
I enjoy spending time at all the beautiful parks and beaches that Newcastle has to offer.

Bronte Naughton

Coordinator of Supports
Read more

Diploma of Community Services | Statement of Attainment - Individual Supports

What do you love about working at Hunter Care Group?
I love the person-centred approach, and the strong values Hunter Care Group uphold. The high level of support from management and other colleagues has always been a constant throughout my entire time at HCG, not only as a Coordinator but also as a Support Worker.
What are your favourite interests/activities out of work?
Seeing my friends and exercising.
What's your favourite Newcastle hangout?
Redhead or Dudley Beach!

Erin Hall

Coordinator of Supports
Read more
Diploma of Community Services
What do you love about working at Hunter Care Group?
The support they give all staff and participants and the great work/life balance. HCG feels like home!
What are your favourite interests/activities out of work?
Spending time with family and watching documentaries.
What's your favourite Newcastle hangout?
Nando's

Paige Robertson

Coordinator of Supports
Read more
Certificate lll in Community Services
What do you love about working at Hunter Care Group?
I’ve been with HCG for almost 5 years. I started as a support worker in the community in 2018, worked my way to SIL Team Leader and then into the COS role. I enjoy HCG's supportive environment and culture and the ongoing efforts to provide quality services to our participants and community.
What are your favourite interests/activities out of work?
Hanging out with friends and family, going camping and to the beach.
What's your favourite Newcastle hangout?
Redhead Beach, Glenrock State Conservation Area and Harry & Lola's Cafe (Spears Point).

Leesa Corrigan

Coordinator of Supports
Read more
What do you love about working at Hunter Care Group?
It’s important for me to be a part of a workplace that’s both supportive and fun.
What are your favourite interests/activities out of work?
I love the beach, camping and just generally being outdoors in the sunshine with family and friends. I also love Thai food and sticky date pudding and ice cream!
What's your favourite Newcastle hangout?
I do love having a Newy Burger Co ‘Stocko’ burger on the hill at Bar Beach.

Terri-Anne Grugeon

Coordinator of Supports
Read more

Alistair Redfern

Coordinator of Supports
Read more
What do you love about working at Hunter Care Group?
Helping the Participants build their confidence and get out and about in the community, especially activities that involve physical exercise.
What are your favourite interests/activities out of work?
Derby County - I love football (soccer), crossfit and cooking.
What's your favourite Newcastle hangout?
Any local bar or cafe.

We love Hunter Care Group

We are Hunter Care Group

In operation since the NDIS rollout, we’re one of Newcastle and the Hunter’s leading support services providers. Disruptors in the industry, we put people first and quality and compassion back into care. Our mental health and disability support services are simple, effective and tailored to your needs – and enabled by the latest digital systems.

Our easy referral process

Are you in need of specialist support coordination? We make the referral process quick and easy while keeping it personal – and personalised.

Frequently asked questions

Support coordination, also known as coordination of supports, helps you to navigate the supports under your NDIS plan as efficiently and cost-effectively as possible. It involves prioritising and planning suitable supports depending on your unique needs.

This includes pinpointing and connecting you with the right providers, as well as maintaining and adjusting resources as your needs evolve. That way, you can build your capacity to eventually manage these supports independently.

Three levels of support coordination can be included in an NDIS plan. Depending on your needs and circumstances, you may receive:

Level 1: Support connection

Suitable for NDIS participants with lower-level care needs, this short-term support coordination will help you understand your plan, connect with service providers and get the most out of your funding. It should also boost your confidence and ability to manage the NDIS plan on your own.

Level 2: Coordination of supports

Coordination of supports empowers you to develop the skills required to understand and implement your NDIS plan. This includes helping you to identify and connect with the right supports. Our goal is to help you achieve your goals, such as maintaining relationships, managing day-to-day tasks, leading a more independent life and taking part in your community.

Level 3: Specialist support coordination

Specialist support coordination is reserved for NDIS participants with complex needs that demand additional assistance. A highly-trained specialist support coordinator will help you access service providers, manage supports and overcome barriers to ensure consistent service delivery.

A support coordinator plays a key role in the management and implementation of your NDIS plan. Assisting with various aspects throughout your NDIS journey, we will explain your budget and offer advice on how it may be used to achieve your goals. We can also assist you through any concerns with support providers and communicate these issues with the NDIS.

Ultimately, our goal is to ensure your NDIS plan is set up and maintained properly so that you can build capacity. Depending on the level of support coordination you need, your aims and circumstances, a coordinator of supports can:

  • Help you to create a plan for your particular circumstances and coordinate your supports effectively;
  • Collaborate with family members, formal service providers and other supports to make sure your needs are fulfilled;
  • Establish service agreements with suitable providers, flag any obstacles to access and keep track of supports to ensure they remain suitable as your needs change; and
  • Help you to strengthen your skills to manage your NDIS plan. For example, we’ll assist you with preparing for reassessments and reviews.

Your NDIS support coordinator should:

  • Have proven experience and qualifications in disability care;
  • A genuine commitment to supporting you in reaching your goals;
  • A deep understanding of the NDIS, always adhering to its Code of Conduct;
  • Understand your objectives, adapt to your needs and focus on the supports that will work best for you.
  • Empower you to feel in control in all areas of your life, providing compassionate support as you work towards your goals.
  • Help you to access supports that make sense for your needs, and develop the capacities needed to live independently; and
  • Adopt a highly flexible approach that helps you to navigate and overcome unexpected changes or challenges.

At Hunter Care Group, we are dedicated to helping you achieve your goals with personalised and practical Support coordination. Get in touch for coordination of supports in Newcastle, Central Coast, Hunter Valley, Lake Macquarie, Maitland and the Upper Hunter.

Your coordinator of supports will meet with you to discuss your preferred method of communication. At Hunter Care Group, we can help to coordinate supports over the phone, via email or in person – it’s up to you.

We’ll also prepare a service agreement that details:

  • The services we will provide;
  • Our duties and responsibilities as your Coordinator of Support;
  • How issues will be resolved; and
  • The protocol for changing or cancelling Support coordination services.

To learn more, please don’t hesitate to call our friendly team today. We are always happy to help.

keyboard_arrow_up