YOUR #1 NDIS PROVIDER | NEWCASTLE

Psychosocial recovery coach

Strengths-based support helping NDIS participants with a psychosocial disability manage life’s challenges.

Psychosocial disabilities are mental health issues that affect a person’s daily activities, such as socialising or interacting with others in a social setting – NDIS

Don’t let mental health be a barrier

Psychosocial disabilities can make living life as you want very difficult. But living more freely is possible with the help of our qualified and mental health experienced psychosocial recovery coaches. They can act as your mentor, guide and facilitator to reach your plan goals.

Our PCRs support you to thrive in a safe environment, building on your strengths, motivation and confidence. Some of the psychosocial disabilities our recovery coach team support include anxiety disorders, schizophrenic disorders, mood disorders, agoraphobia and alcoholism.

What do psychosocial recovery coaches do?

Develop recovery-enabling relationships based on hope
Explain human rights and support capacity building for self-advocacy
Support in developing life goals through recovery planning
Coach to build strengths, knowledge, skills, resilience, and decision-making
Provide information and advice
Help understand and effectively use NDIS/other services and resources
Collaborate with broader services to ensure supports are responsive to requirements and help achieve goals
Support engagement with the NDIS
Assist in connecting positively with family and friends
Connect with mental health, health and other services, particularly when a participant is unwell
Document and report on all interactions, support and outcomes

Who are our psychosocial recovery coaches?

Our PRCs are a team of trained professionals.

Iain Ferrie

Caseworker | Psychosocial Recovery Coach

Diploma of Community Services | Diploma of Financial Counselling

What do you love about working at Hunter Care Group?

The positive team environment, that it’s a professional and community-minded organisation, career progression opportunities and the approachable management team.

What are your favourite interests/activities out of work?

Promoting positive mental health through social media pages and vlogging, charity cycling and walking, gardening and socialising.

What's your favourite Newcastle hangout?

Honeysuckle.

Kolbi Ritchie

Caseworker | Psychosocial Recovery Coach

Bachelor of Social Science (Major in Human Services)

What do you love about working at Hunter Care Group?

The workplace culture is one aspect I enjoy most in this role. A sense of camaraderie accompanies Hunter Care Group, and it's encouraging to feel supported by your team and have the company back your career aspirations.

What are your favourite interests/activities out of work?

Anything related to the creative arts, board game/trivia nights and astrology.

What's your favourite Newcastle hangout?

Nobby's Beach

Anthony Jhureea

Caseworker | Psychosocial Recovery Coach

Certificate IV Community Services

What do you love about working at Hunter Care Group?

HCG has a great working culture and a fantastic, friendly team to work with.

What are your favourite interests/activities out of work?

I love the beach and bushwalks. I also love running and am a huge mixed martial arts fan.

What's your favourite Newcastle hangout?

Of a weekend, you can catch the family and me down at the Newcastle farmers markets.

Bryson Cooke

Case Worker | Psychosocial Recovery Coach

Diploma in Community Services.

What do you love about working at Hunter Care Group?

The Genuine Care and Collaboration that all staff have, to ensure that the best services can be delivered to our participants.

What are your favourite interests/activities out of work?

I Enjoy Playing Football (soccer), videogaming, going to the beach and working with my hands (renovating my house).

What's your favourite Newcastle hangout?

Any of the many great beaches along the Newcastle coastline.

Craig Bellamy

Caseworker | Psychosocial Recovery Coach

BA in Business | Diploma in Disability

What do you love about working at Hunter Care Group?

Assisting participants to live as independently as possible while building their skills.

What are your favourite interests/activities out of work?

Spending time with my family and friends.

What's your favourite Newcastle hangout?

BBQs at Mount Sugarloaf.

Alyssa Hall

Caseworker | Psychosocial Recovery Coach

Bachelor of Psychological Science | Graduate Diploma of Psychological Science

What do you love about working at Hunter Care Group?

I love the supportive team environment Hunter Care Group provides and assisting clients to work towards their short-term and long-term goals.

What are your favourite interests/activities out of work?

I love sports, particularly soccer and futsal, staying active, camping and getting out in nature, art (painting, embroidery, sewing etc.) and spending time with family and friends.

What's your favourite Newcastle hangout?

Newcastle Beach

Sheelaugh Poole

Caseworker | Psychosocial Recovery Coach

We love Hunter Care Group

My son receives supports through Hunter Care Group for his NDIS plan and I have been blown away with the level of commitment from all involved. Always suiting my sons needs to experienced and suitable support staff. Thank you.

— David M

Not even a week after our first interview and we were updated on how things were progressing and our son is looking forward to starting his program! What a difference a caring, well-organised service makes! Thank you, Hunter Care Group.

— Tiffany T

Amazing environment to work in, really well organised and the staff are all so helpful and friendly to both clients and team members.

— Lyndsay G

A dynamic company looking to change how supports are being implemented treat everyone with dignity and compassion while treating each person with an individualised approach.

— Kristen R

Excellent disability support service definitely deserves the five-star rating. Very highly recommend for NDIS plan management and one to one support. Prompt and efficient very happy with the service provider Hunter Care Group.

— Jo J

This brilliant group of carers are amazing and the caring oozes out of all of them. With NDIS supports, the clients are supported with friendly carers with different experiences and hobbies. I have always been matched with workers suited to my needs.

— Lesley R

I am proud to say I’m a support worker with Hunter Care Group. This company goes above and beyond for all their consumers and staff. Management is amazing, they are always communicating with staff and consumers and always there to answer any questions or help in any way possible. I love every day working with my consumers and helping them with achieving their goals.

— Kelly B

I’ve never worked for such a brilliant team. The guys here go above and beyond for their consumers.

— Josh A

I have experienced supports through a range of services in Newcastle and Hunter Care Group is by far the best! Thank you, Hunter Care Group, you have changed my life!

— Susan K

I have been receiving supports through Hunter Care Group for two years now. I have always been supported throughout any process and the caring nature of those involved has supported me dramatically with achieving my goals and being comfortable with who I am.

— Susan K

When we met our COS from Hunter Care Group, he was friendly, gave us clear advice and was excited to help our son find good quality of life. It made us feel hopeful for his future to see someone so passionate about helping to make a difference in our son’s life.

— Tiffany T

News

We are Hunter Care Group

In operation since the NDIS rollout, we’re one of Newcastle and the Hunter’s leading support services providers. Disruptors in the industry, we put people first and quality and compassion back into care. Our mental health and disability support services are simple, effective and tailored to your needs – and enabled by the latest digital systems.

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Our easy referral process

If you need support, why wait? We make the referral process quick and easy while keeping it personal – and personalised.

Make a referral

Fill in a referral form

We request that the referral form is completed with as much detail as possible so it speeds up our intake process. This information allows our team to identify our availability to provide the requested supports and also to match the referral with the most suitable team member.

Meet and greet

Once confirmed, one of our friendly team members will organise a time and place to meet. During this stage, we get to know more about the participant and how you’d like us to deliver the requested NDIS supports. We’ll also provide the participant with an information and welcoming pack explaining our services.

Develop a goal plan and match the participant

The information gathered throughout the referral process is compiled to develop a comprehensive goal plan in line with the participant’s wants, needs and requests. The relevant support worker or service is provided with this goal plan to ensure everyone works collaboratively to deliver high-quality, tailored supports.

Process complete in 5-10 days

This is our expected turnaround time from initial referral. Sometimes this may take a little longer, depending on the requirements of the service. Our team will be in touch throughout the process so you know the expected timeframe. Your supports then begin and are continually monitored and reviewed to ensure they’re delivered to a suitably high standard.

— YOUR FAQS

Got a question?

Head to our FAQ page to find answers to some of the most common questions people ask us. Or get in touch with our Newcastle team – we’re always happy to help.

Explore FAQs

Support work Coordination of supports Specialist support coordination Supported independent living Psychosocial recovery coach

Our recovery-focused supports

Explore our range of NDIS support services that help participants live life as independently and proactively as possible.

Support work

Get the assistance you or your participant needs from a reliable, like-minded support worker.

Whether you want to participate in a sport, visit a hydrotherapy pool, go to a gaming group, or complete a TAFE course, we help our participants get out there, have fun and hit goals!

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Coordination of supports

Make the best use of your funding with the help of one of our Coordinator of Supports (COS).

As a provider since the rollout of the NDIS, we have deep connections with local support services, government departments and local businesses, ensuring your NDIS journey is efficiently moving in the direction of your goals.

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Specialist support coordination

Helping participants with higher support needs overcome barriers and access the right support.

Does a participant or loved one have specific environmental or behavioural challenges and require a higher level of support? Our Specialist Support Coordinators can connect them with supports within a specialised support framework and build capacity.

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Supported independent living

Consistent supervision and skill building in a shared Hunter Care Group-owned home.

SIL involves shared supports with other housemates. A roster of care is developed in the beginning to identify the supports each participant needs throughout the week.

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