Support Coordination helps participants make the most of their National Disability Insurance Scheme (NDIS) funds by building their capacity to navigate support services and achieve their goals.
There are three levels of Support Coordination available, each with its own functions, aims and benefits. The level funded in your NDIS plan will depend on your unique needs and circumstances.
Not sure which one is right for you?
At Hunter Care Group, we empower NDIS participants with award-winning mental health and disability services in Newcastle. Here, our Support Coordinators explain the different levels of assistance you can access under the NDIS.
Keep reading to learn the differences between each level of Support Coordination and the most suitable way forward for you.
Level 1 Support Connection
Support Connection is your starting point on the path to getting the most out of your NDIS plan. Think of it as a guiding hand to help you understand your options and take those first steps toward managing your supports with confidence.
This entry-level service is all about giving you the tools and knowledge to connect with the right people and services. From tapping into your local community resources to accessing informal and funded supports, Support Connection helps you navigate the system and feel empowered to take charge of your journey.
Unlike more involved Support Coordination levels, this service is simple and straightforward. It’s not about ongoing monitoring or in-depth planning—it’s about giving you the foundational support you need to get started and grow your independence.
Support Connection also ensures you understand your rights, responsibilities, and the service system as a whole. Your coordinator is there to guide you, answer your questions, and help you implement your plan, so you feel supported every step of the way.
If you’re ready to gain the skills and confidence to manage your supports independently, Support Connection is the perfect place to begin. It’s your opportunity to take the reins and cultivate a stronger sense of autonomy in shaping your future.
Level 1 Support Connection activities
Clear explanations
We’ll guide you step-by-step through your NDIS plan, ensuring you understand all the supports and services available to you. Complex terms and jargon are simplified so you can see exactly how your plan aligns with your needs and goals.
Service introductions
Our focus is on connecting you with service providers who align with your aspirations. We’ll introduce you to a range of options, explaining what each service offers and how they can support you in achieving the goals in your plan.
Personalised guidance
Starting your NDIS journey can feel overwhelming, but we’re here to make it easier. You’ll receive personalised support to access community resources and take its first steps, helping you settle into the process with peace of mind.
Practical support
We offer tailored advice on integrating your supports into your daily routine. This ensures you get the most out of your NDIS funding while maintaining a balance that suits your lifestyle and circumstances.
Benefits of level 1 Support Connection
A strong start
Establishing a solid foundation early on ensures you’re well-equipped to adapt and make the most of your NDIS plan as your needs and goals evolve.
Greater confidence
Understanding your NDIS plan inside and out gives you the confidence to make informed choices about your care and support, helping you feel more in control.
Streamlined connections
Getting connected with the right services quickly and efficiently saves you time and stress, ensuring a smoother NDIS journey from day dot.
Level 2 Coordination of Supports
Level 2 Coordination of Supports offers more in-depth assistance to individuals with disabilities, empowering you to take control of your NDIS plan. This service equips you with the knowledge and tools to confidently understand and implement your plan while navigating the supports available to you.
At this level, Support Coordinators work closely with you to create a personalised support plan, link you to services that align with your needs and goals, and provide ongoing guidance to ensure everything runs smoothly.
This level is designed for those who need extra help accessing and coordinating the services required to maintain their independence.
It’s more than just connecting you with providers; it’s about building your capacity to manage daily supports, strengthen relationships, and actively participate in your community.
By focusing on your unique needs and aspirations, Level 2 Support Coordination helps you live a more independent and fulfilling life.
Level 2 Support Coordination activities
Comprehensive Support Coordination
A level 2 Support Coordinator will work with you to create a plan that fits your NDIS goals and funding. Our job is to make sure all your supports—whether formal, informal, or community-based—integrate seamlessly.
From booking appointments to ensuring everything runs smoothly, we’re here to help you get the most out of your plan.
Capacity building
We want to help you feel confident managing your supports over time. Whether it’s understanding your plan, learning how to access services, or managing everything day-to-day, a level 2 Support Coordinator will guide you step by step so you can take the reins when you’re ready.
Service provider relationship management
Positive relationships with your service providers make a big difference.
Level 2 Support Coordination helps you stay on top of your budget, make the most of your funding, and sort out any hiccups along the way. It’s all about keeping things steady and making sure you get the care and support you need.
Crisis resolution
Life can be unpredictable, and when things get hard, level 2 Support Coordinators are here to help.
Whether you’re facing a crisis or just need extra support to get through a challenge, we’ll make sure you’ve got the right people and plans in place to see you through.
Benefits of level 2 Support Coordination
Seamless support integration
This level of support makes sure all your services work together smoothly. In turn, you can enjoy a stress-free experience with your NDIS plan and focus on what matters most to you.
More independence
With guidance and skill-building, this assistance helps you take charge of managing your supports. It fosters greater independence and confidence in navigating your journey.
Peace of mind at all times
Knowing you have reliable support to lean on during unexpected challenges brings peace of mind. A level 2 Support Coordinator helps you feel prepared and supported, no matter what comes your way.
Level 3 Specialist Support Coordination
Specialist Support Coordination is reserved for individuals with highly complex needs who require expert assistance to access and manage their services.
This advanced level of support is designed to help you navigate significant challenges, ensuring your unique needs are met with care and precision.
A Specialist Support Coordinator brings extensive training and expertise in areas like mental health, housing, or complex disability supports. We work closely with you to overcome barriers, manage your services, and ensure consistent and reliable support tailored to your circumstances.
For participants with intricate needs, this level of Support Coordination provides the highest level of guidance and care. It’s about safeguarding your wellbeing, enhancing your quality of life, and ensuring you have the supports you need to thrive.
Specialist Support Coordinators also collaborate with other sectors like health and education to bridge gaps and create a well-rounded approach to your care.
Our role is to make sure every aspect of your life is considered, promoting a holistic solution that supports your overall goals and safety.
Level 3 Specialist Support Coordination activities
Cohesive care delivery
This level of support centres around meeting the intense needs of people with severe physical disabilities or challenging behaviours.
The focus is on creating and coordinating practical care plans that address your specific goals and barriers, even in the most difficult situations.
Risk reduction
Specialist Support Coordinators work to identify risks and put plans in place to minimise them.
Whether it’s managing multiple disabilities or handling a difficult living situation, we aim to create a safer and more stable environment that supports your wellbeing.
Complex crisis management
When things get complicated, Specialist Support Coordinators help you resolve issues effectively. In a crisis, we step in to provide critical responses, focusing on planning, prevention, mitigation, and immediate action to ensure the participant’s safety is prioritised.
Throughout it all, we’ll work with other services like health and government agencies to make sure everyone involved is on the same page.
Benefits of level 3 Specialist Support Coordination
Tailored support
Access dedicated support and specialised advice to navigate challenging or high-risk situations. With this personalised guidance, you’ll be equipped to manage complex scenarios more effectively and confidently.
Improved wellbeing
Your safety and overall wellbeing are at the heart of this support. Specialist Support Coordinators help create safe environments, addressing both physical and mental health needs to promote stability and peace of mind.
A smoother day to day
When life feels overwhelming, this level of Support coordination helps simplify the complexity. With professional assistance, you can better manage multifaceted challenges, leading to improved daily functioning and a higher quality of life.
How to choose the right level of Support Coordination
Determining the right level of Support Coordination is an important decision that can shape how you navigate your NDIS journey.
During the initial NDIS planning meeting, you can work with your plan manager to determine the correct budget for Support Coordination.
Start by thinking about your current needs and what support you might require in the future. If your situation is straightforward, a Level 1 service may be all you need. However, if you have more complex needs or anticipate changes, Level 2 or 3 can provide additional assistance to help you stay on track.
Remember, support is available, and you don’t have to make this decision alone.
Here are some tips to guide you:
Evaluate your needs and goals
Take a moment to assess your unique situation.
What are your goals?
What type of assistance will help you achieve them?
Understanding these factors will point you toward the level of support that best suits your circumstances.
Understand the complexity of your situation
If your needs involve managing multiple services or overcoming significant challenges, you may benefit from higher levels of Support Coordination.
These options offer more structured guidance to integrate and manage your support effectively.
Plan for future changes
Consider how your life might change over time.
Whether it’s shifts in your condition, environment, or support needs, thinking ahead ensures your plan remains flexible and relevant.
Seek professional guidance
Don’t hesitate to reach out to NDIS planners or experienced Support Coordinators. Their knowledge of the system can provide clarity and help you choose the right level of coordination for your journey.
By taking these factors into account, you can confidently select a level of Support Coordination that will empower you to achieve your goals and make the most of your NDIS plan.
Discover all levels of Support Coordination in Newcastle
Support Coordination empowers individuals with disabilities, offering tailored assistance to improve quality of life beyond measure.
Whether you’re seeking help to connect with community services, craft a detailed NDIS plan, or access specialised assistance, there’s a level of support to meet your unique needs.
At Hunter Care Group, we pride ourselves on having one of the most experienced NDIS Support Coordination teams in the Hunter region.
With a combined 48+ years of experience plus strong partnerships with local services and government agencies, our friendly team provides comprehensive support across all levels of Support Coordination.
For help with Support Coordination in Newcastle and the Hunter Valley, contact us today at (02) 4950 2269 or submit an enquiry online. We’re here to support you every step of the way.