Psychosocial recovery coach

Navigate life's challenges with person-centered support for NDIS participants who have psychosocial disability.

Mental health conditions can impact your ability to manage day-to-day life. An NDIS psychosocial recovery coach collaborates with participants experiencing difficulties to pinpoint, plan and implement the right supports. Fostering resilience, well-being and personal growth.

Don’t let mental health be a barrier

Psychosocial disabilities can create barriers in day-to-day life. But with the help of our qualified psychosocial recovery coaches, you can develop the capacity to reach your NDIS plan goals. Discover a mentor, guide and facilitator, all in one.

Your psychosocial recovery coach will support you to thrive in a safe environment, building on your strengths, motivation and confidence. Some of the psychosocial disabilities our mental health-experienced team supports include anxiety disorders, schizophrenic disorders, mood disorders, agoraphobia and alcohol and other drug dependence.

What is a psychosocial recovery coach?

Psychosocial recovery coaching is an NDIS support for participants with a psychosocial disability who need assistance managing the hardships of everyday life.

A psychosocial recovery coach is a highly-trained and experienced mental health specialist who works closely with participants, their loved ones, carers and other service providers to access and action NDIS supports. Build capacities, boost social engagement and bolster economic independence.

To get started with recovery coaching, speak to your coordinator of supports or NDIS Planner about adding this service to your NDIS Plan.

What do psychosocial recovery coaches do?

A psychosocial recovery coach designs and coordinates a personalised Recovery Plan to help an NDIS participant with a diagnosed mental illness to create meaningful connections and life skills. Here for you throughout your NDIS journey, we can:

  • Develop recovery-enabling relationships based on hope
  • Explain human rights and support capacity building for self-advocacy
  • Support in developing life goals through recovery planning
  • Coach to build strengths, knowledge, skills, resilience, and decision-making
  • Provide information and advice
  • Help understand and effectively use NDIS/other services and resources
  • Collaborate with broader services to ensure supports are responsive to requirements and help achieve goals
  • Support engagement with the NDIS
  • Assist in connecting positively with family and friends
  • Connect with mental health, health and other services, particularly when a participant is unwell
  • Document and report on all interactions, support and outcomes

Meet our psychosocial recovery coaches

Our NDIS psychosocial recovery coaches are ready to empower participants to lead fuller, more autonomous lives. We draw on lived experience and a deep understanding of psychosocial disability and mental health every day.

Iain Ferrie

Caseworker | Psychosocial Recovery Coach
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Diploma of Community Services | Diploma of Financial Counselling
What do you love about working at Hunter Care Group?
The positive team environment, that it’s a professional and community-minded organisation, career progression opportunities and the approachable management team.
What are your favourite interests/activities out of work?
Promoting positive mental health through social media pages and vlogging, charity cycling and walking, gardening and socialising.
What's your favourite Newcastle hangout?

Alyssa Hall

Caseworker | Psychosocial Recovery Coach
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Bachelor of Psychological Science | Graduate Diploma of Psychological Science
What do you love about working at Hunter Care Group?
I love the supportive team environment Hunter Care Group provides and assisting clients to work towards their short-term and long-term goals.
What are your favourite interests/activities out of work?
I love sports, particularly soccer and futsal, staying active, camping and getting out in nature, art (painting, embroidery, sewing etc.) and spending time with family and friends.
What's your favourite Newcastle hangout?
Newcastle Beach

Anthony Jhureea

Caseworker | Psychosocial Recovery Coach
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Certificate IV Community Services
What do you love about working at Hunter Care Group?
HCG has a great working culture and a fantastic, friendly team to work with.
What are your favourite interests/activities out of work?
I love the beach and bushwalks. I also love running and am a huge mixed martial arts fan.
What's your favourite Newcastle hangout?
Of a weekend, you can catch the family and me down at the Newcastle farmers markets.

Sheelaugh Poole

Caseworker | Psychosocial Recovery Coach
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Bryson Cooke

Case Worker | Psychosocial Recovery Coach
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Diploma in Community Services.
What do you love about working at Hunter Care Group?
The Genuine Care and Collaboration that all staff have, to ensure that the best services can be delivered to our participants.
What are your favourite interests/activities out of work?
I Enjoy Playing Football (soccer), videogaming, going to the beach and working with my hands (renovating my house).
What's your favourite Newcastle hangout?
Any of the many great beaches along the Newcastle coastline.

Craig Bellamy

Caseworker | Psychosocial Recovery Coach
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BA in Business | Diploma in Disability
What do you love about working at Hunter Care Group?
Assisting participants to live as independently as possible while building their skills.
What are your favourite interests/activities out of work?
Spending time with my family and friends.
What's your favourite Newcastle hangout?
BBQs at Mount Sugarloaf.

We love Hunter Care Group

We are Hunter Care Group

In operation since the NDIS rollout, we’re one of Newcastle and the Hunter’s leading psychosocial recovery coach providers. We put people first and quality and compassion back into care. Our mental health and disability support services are simple, effective and tailored to your needs – and enabled by the latest digital systems.

Our easy referral process

If you would like the support of a psychosocial recovery coach, why wait? We make the referral process quick and easy while keeping it personal – and personalised.

Frequently asked questions

According to the NDIS, a psychosocial disability is a mental health condition that ‘affects a person’s daily activities, such as socialising or interacting with others in a social setting, learning or self-care, or their capacity to fully participate in society.’

While a mental health issue doesn’t always lead to a psychosocial disability, it can have a significant and lasting effect on recovery when it does.

This type of disability is often seen in mental health disorders like schizophrenia, bipolar disorder, anxiety, OCD and depression.

Learn more about the definition of a psychosocial disability.

The National Disability Insurance Agency views recovery as ‘achieving an optimal state of personal, social and emotional wellbeing, as defined by each individual, whilst living with or recovering from a mental health condition.’

That said, recovery involves different goals for different individuals. For example, you might be focused on building social connections, while another participant may wish to secure employment. Perhaps both of you want to take more control of your daily life.

As a leading NDIS provider, our specialised team of psychosocial recovery coaches can support you on the road to recovery, whatever that looks like to you.

The main difference between a psychosocial recovery coach vs support coordinator is that the former has specialist knowledge in mental health, its challenges and services. Therefore, we only work with NDIS participants who have been diagnosed with a psychosocial disability.

On the other hand, a coordinator of supports can assist an NDIS participant with any type of disability to build capacities through their NDIS plan. Typically, support coordination helps these participants determine suitable services, connect with providers, monitor their positive impact, manage funding and get ready for plan reviews.

A psychosocial recovery coach does all of this – and then some. In short, we also take care of mental health recovery services, supporting participants to define and progress towards personal, specific and short-term goals.

Yes. Depending on the nature and extent of your disability, you may be eligible to access both a psychosocial recovery coach and support coordination under your NDIS plan.

An NDIS psychosocial recovery coach may be someone with:

  • Lived experience in managing mental health issues; or
  • Learned experience and knowledge of psychosocial disability and mental health.

Additionally, these trained professionals will ideally hold:

  • A Certificate IV in Mental Health Peer Work or Certificate IV in Mental Health, or similar tertiary training; or
  • At least two years of paid work experience in the mental health sector

At Hunter Care Group, we are highly trained and experienced in delivering mental health services in Newcastle, Central Coast, Hunter Valley, Lake Macquarie, Maitland and the upper Hunter. Rest assured knowing our team is fully qualified to help NDIS participants with a psychological disability make the most of support services.

An NDIS Recovery Plan is a personalised strategy to help participants with a psychosocial disability overcome day-to-day challenges. This tailored tool for recovery can:

  • Develop and, if necessary, organise goals into more manageable short-term objectives.
  • Recognise the participant’s strengths and challenges.
  • Assist the participant in discerning aspects of their life where they can make choices and those where decisions should be made by others.
  • Identify important people in the participant’s life who can offer support.
  • Link established goals with existing and potential resources and services.
  • Define the roles and responsibilities of the participant, recovery coach, clinical supports, and other kinds of assistance.
  • Detect early indicators that might demand modifications to support and outline how to adjust these supports to cater to changing needs.
  • Help the participant to avail of resources and services within the wider service system, such as NDIS-funded supports and clinical mental health services.
  • Explain how NDIS supports complement and interact with other forms of support.
  • Guide the participant through the broader NDIS service system.

Psychosocial recovery coaching is funded under the support coordination category of the NDIS Price Guide and Support Catalogue.

Importantly, the pricing for these services varies based on the specific time and day when the support is provided.

To learn more, get in touch with the friendly team at Hunter Care Group today. We’re always happy to help.