Our support workers provide emotional, social and practical support to NDIS participants with mental illness and/or a disability. After an initial meet and greet with one of our team, we match you with the right, like-minded support worker for your needs and interests.
Our support workers are energetic, reliable and fully vetted. We know meeting new people can cause anxiety, so once matched, you’ll be supported by the same person every time. If they’re sick, we have a small team of ‘super subs’ who step in and become familiar faces.
Core supports are funded under the ‘core supports’ section of your or a participant’s NDIS plan. This type of assistance is designed to help you with everyday activities and provide the basic support you need to live your life and achieve your goals. Support is one on one.
Social participation and improved daily living are funded under the Increase Social Community Participation/Improved Daily Living section or your or a participant’s NDIS plan. This assistance helps you with daily tasks and to engage with the community more independently.
I am proud to say I’m a support worker with Hunter Care Group. This company goes above and beyond for all their consumers and staff. Management is amazing, they are always communicating with staff and consumers and always there to answer any questions or help in any way possible. I love every day working with my consumers and helping them with achieving their goals.
This brilliant group of carers are amazing and the caring oozes out of all of them. With NDIS supports, the clients are supported with friendly carers with different experiences and hobbies. I have always been matched with workers suited to my needs.
I have experienced supports through a range of services in Newcastle and Hunter Care Group is by far the best! Thank you, Hunter Care Group, you have changed my life!
Amazing environment to work in, really well organised and the staff are all so helpful and friendly to both clients and team members.
I’ve never worked for such a brilliant team. The guys here go above and beyond for their consumers.
I have been receiving supports through Hunter Care Group for two years now. I have always been supported throughout any process and the caring nature of those involved has supported me dramatically with achieving my goals and being comfortable with who I am.
A dynamic company looking to change how supports are being implemented treat everyone with dignity and compassion while treating each person with an individualised approach.
My son receives supports through Hunter Care Group for his NDIS plan and I have been blown away with the level of commitment from all involved. Always suiting my sons needs to experienced and suitable support staff. Thank you.
Excellent disability support service definitely deserves the five-star rating. Very highly recommend for NDIS plan management and one to one support. Prompt and efficient very happy with the service provider Hunter Care Group.
When we met our COS from Hunter Care Group, he was friendly, gave us clear advice and was excited to help our son find good quality of life. It made us feel hopeful for his future to see someone so passionate about helping to make a difference in our son’s life.
Not even a week after our first interview and we were updated on how things were progressing and our son is looking forward to starting his program! What a difference a caring, well-organised service makes! Thank you, Hunter Care Group.
In operation since the NDIS rollout, we’re one of Newcastle and the Hunter’s leading support services providers. Disruptors in the industry, we put people first and quality and compassion back into care. Our mental health and disability support services are simple, effective and tailored to your needs – and enabled by the latest digital systems.
If you need support, why wait? We make the referral process quick and easy while keeping it personal – and personalised.
We request that the referral form is completed with as much detail as possible so it speeds up our intake process. This information allows our team to identify our availability to provide the requested supports and also to match the referral with the most suitable team member.
Once confirmed, one of our friendly team members will organise a time and place to meet. During this stage, we get to know more about the participant and how you’d like us to deliver the requested NDIS supports. We’ll also provide the participant with an information and welcoming pack explaining our services.
The information gathered throughout the referral process is compiled to develop a comprehensive goal plan in line with the participant’s wants, needs and requests. The relevant support worker or service is provided with this goal plan to ensure everyone works collaboratively to deliver high-quality, tailored supports.
This is our expected turnaround time from initial referral. Sometimes this may take a little longer, depending on the requirements of the service. Our team will be in touch throughout the process so you know the expected timeframe. Your supports then begin and are continually monitored and reviewed to ensure they’re delivered to a suitably high standard.
Head to our FAQ page to find answers to some of the most common questions people ask us. Or get in touch with our Newcastle team – we’re always happy to help.
Explore our range of NDIS support services that help participants live life as independently and proactively as possible.
Get the assistance you or your participant needs from a reliable, like-minded support worker.
Whether you want to participate in a sport, visit a hydrotherapy pool, go to a gaming group, or complete a TAFE course, we help our participants get out there, have fun and hit goals!
Make the best use of your funding with the help of one of our Coordinator of Supports (COS).
As a provider since the rollout of the NDIS, we have deep connections with local support services, government departments and local businesses, ensuring your NDIS journey is efficiently moving in the direction of your goals.
Helping participants with higher support needs overcome barriers and access the right support.
Does a participant or loved one have specific environmental or behavioural challenges and require a higher level of support? Our Specialist Support Coordinators can connect them with supports within a specialised support framework and build capacity.
Consistent supervision and skill building in a shared Hunter Care Group-owned home.
SIL involves shared supports with other housemates. A roster of care is developed in the beginning to identify the supports each participant needs throughout the week.
Strengths-based support helping NDIS participants with a psychosocial disability manage life’s challenges.
Psychosocial disabilities can make living life as you want very difficult. But living more freely is possible with the help of our qualified and mental health experienced psychosocial recovery coaches.