YOUR #1 NDIS PROVIDER | NEWCASTLE

Specialist support coordination

Helping participants with higher support needs overcome barriers and access the right support.

No needs are too complex for our team

Does a participant or loved one have specific environmental or behavioural challenges and require a higher level of support? Our specialist support coordinators can connect them with supports within a specialised support framework and build capacity.

Whether their higher needs are related to a requirement for ramps and lifts or due to poor visual signalling, physical or verbal aggression, self-injury or withdrawal, our experienced, degree-qualified coordinators make sure they don’t become a barrier to living life more proactively.

How can specialist support coordinators help?

Work with you to Identify and understand the barriers impacting the participant’s ability to access, use and maintain their supports
Try and find solutions to these barriers and establish a process to pinpoint which need to be addressed first and what supports need to be in place immediately
Design a service plan for complex needs if required, ensuring all services can work together, establishing communication and collaboration processes, helping resolve complex issues and situations, and ensuring consistent delivery in a crisis or unplanned event

We love Hunter Care Group

I’ve never worked for such a brilliant team. The guys here go above and beyond for their consumers.

— Josh A

Excellent disability support service definitely deserves the five-star rating. Very highly recommend for NDIS plan management and one to one support. Prompt and efficient very happy with the service provider Hunter Care Group.

— Jo J

I have been receiving supports through Hunter Care Group for two years now. I have always been supported throughout any process and the caring nature of those involved has supported me dramatically with achieving my goals and being comfortable with who I am.

— Susan K

When we met our COS from Hunter Care Group, he was friendly, gave us clear advice and was excited to help our son find good quality of life. It made us feel hopeful for his future to see someone so passionate about helping to make a difference in our son’s life.

— Tiffany T

Amazing environment to work in, really well organised and the staff are all so helpful and friendly to both clients and team members.

— Lyndsay G

Not even a week after our first interview and we were updated on how things were progressing and our son is looking forward to starting his program! What a difference a caring, well-organised service makes! Thank you, Hunter Care Group.

— Tiffany T

I am proud to say I’m a support worker with Hunter Care Group. This company goes above and beyond for all their consumers and staff. Management is amazing, they are always communicating with staff and consumers and always there to answer any questions or help in any way possible. I love every day working with my consumers and helping them with achieving their goals.

— Kelly B

A dynamic company looking to change how supports are being implemented treat everyone with dignity and compassion while treating each person with an individualised approach.

— Kristen R

This brilliant group of carers are amazing and the caring oozes out of all of them. With NDIS supports, the clients are supported with friendly carers with different experiences and hobbies. I have always been matched with workers suited to my needs.

— Lesley R

My son receives supports through Hunter Care Group for his NDIS plan and I have been blown away with the level of commitment from all involved. Always suiting my sons needs to experienced and suitable support staff. Thank you.

— David M

I have experienced supports through a range of services in Newcastle and Hunter Care Group is by far the best! Thank you, Hunter Care Group, you have changed my life!

— Susan K

News

We are Hunter Care Group

In operation since the NDIS rollout, we’re one of Newcastle and the Hunter’s leading support services providers. Disruptors in the industry, we put people first and quality and compassion back into care. Our mental health and disability support services are simple, effective and tailored to your needs – and enabled by the latest digital systems.

Learn more

Our easy referral process

If you need support, why wait? We make the referral process quick and easy while keeping it personal – and personalised.

Make a referral

Fill in a referral form

We request that the referral form is completed with as much detail as possible so it speeds up our intake process. This information allows our team to identify our availability to provide the requested supports and also to match the referral with the most suitable team member.

Meet and greet

Once confirmed, one of our friendly team members will organise a time and place to meet. During this stage, we get to know more about the participant and how you’d like us to deliver the requested NDIS supports. We’ll also provide the participant with an information and welcoming pack explaining our services.

Develop a goal plan and match the participant

The information gathered throughout the referral process is compiled to develop a comprehensive goal plan in line with the participant’s wants, needs and requests. The relevant support worker or service is provided with this goal plan to ensure everyone works collaboratively to deliver high-quality, tailored supports.

Process complete in 5-10 days

This is our expected turnaround time from initial referral. Sometimes this may take a little longer, depending on the requirements of the service. Our team will be in touch throughout the process so you know the expected timeframe. Your supports then begin and are continually monitored and reviewed to ensure they’re delivered to a suitably high standard.

— YOUR FAQS

Got a question?

Head to our FAQ page to find answers to some of the most common questions people ask us. Or get in touch with our Newcastle team – we’re always happy to help.

Explore FAQs

Support work Coordination of supports Specialist support coordination Supported independent living Psychosocial recovery coach

Our recovery-focused supports

Explore our range of NDIS support services that help participants live life as independently and proactively as possible.

Support work

Get the assistance you or your participant needs from a reliable, like-minded support worker.

Whether you want to participate in a sport, visit a hydrotherapy pool, go to a gaming group, or complete a TAFE course, we help our participants get out there, have fun and hit goals!

Learn more

Coordination of supports

Make the best use of your funding with the help of one of our Coordinator of Supports (COS).

As a provider since the rollout of the NDIS, we have deep connections with local support services, government departments and local businesses, ensuring your NDIS journey is efficiently moving in the direction of your goals.

Learn more

Specialist support coordination

Helping participants with higher support needs overcome barriers and access the right support.

Does a participant or loved one have specific environmental or behavioural challenges and require a higher level of support? Our Specialist Support Coordinators can connect them with supports within a specialised support framework and build capacity.

Learn more

Supported independent living

Consistent supervision and skill building in a shared Hunter Care Group-owned home.

SIL involves shared supports with other housemates. A roster of care is developed in the beginning to identify the supports each participant needs throughout the week.

Learn more

Psychosocial recovery coach

Strengths-based support helping NDIS participants with a psychosocial disability manage life’s challenges.

Psychosocial disabilities can make living life as you want very difficult. But living more freely is possible with the help of our qualified and mental health experienced psychosocial recovery coaches.

Learn more

YOUR #1 NDIS PROVIDER | NEWCASTLE

Specialist support coordination

Helping participants with higher support needs overcome barriers and access the right support.

No needs are too complex for our team

How can specialist support coordinators help?

We love Hunter Care Group

We are Hunter Care Group

Our easy referral process

Fill in a referral form

Meet and greet

Develop a goal plan and match the participant

Process complete in 5-10 days

— YOUR FAQS

Got a question?

initial-content

Our recovery-focused supports

Support work

Support work

Coordination of supports

Coordination of supports

Specialist support coordination

Specialist support coordination

Supported independent living

Supported independent living

Psychosocial recovery coach

Psychosocial recovery coach

NDIS support done right

Get support in 5-10 days!

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