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MENTAL HEALTH & DISABILITY SUPPORTS | HUNTER & CENTRAL COAST

NDIS coordinator of supports

Make the most of your NDIS funding with trusted support coordination in Newcastle.

As a provider since the rollout of the NDIS, Hunter Care Group has deep connections with local support services, businesses and government departments. A coordinator of supports (COS) will ensure your NDIS journey moves efficiently in the right direction so that you can achieve your goals.
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Support Coordination hours delivered weekly
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Client satisfaction rate
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Worker satisfaction rate
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Years of combined experience

Feel more connected and build capabilities

We understand that working with your NDIS funding can be daunting – and so does the NDIS. With the guidance of a coordinator of supports, NDIS participants can make the right choices and spend their funding wisely.

Our NDIS support coordination team is one of the largest in the Hunter region. From this pool of specialists, our managers match the participant with a COS with the right skills and experience to best support and advise you in utilising your NDIS plan, in line with your needs.

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How an NDIS coordinator of supports can help

From application to execution, NDIS journeys bring all kinds of decisions, big and small. Your coordinator of supports will be by your side every step of the way to help you make an informed decision. We can:

  • Assist in understanding what supports are funded in your NDIS plan and how we can implement them together
  • Work with you to develop a comprehensive goal plan using a SMART goal template to ensure you’re at the centre of all agreed goals
  • Collaborate with all NDIS support workers and services involved in your care. This may include Your GP, Health, TAFE, the Department of Housing and other NDIS services
  • Support you through your NDIS plan review process
  • Set up your NDIS portal access on the myGov website
  • Involve you in all aspects of your support, choices on plan allocation and plan review

Connections

A support coordinator has the industry expertise and associations to make referrals that will best meet your needs. We can put you in touch with reliable service providers in the local community to ensure your NDIS plan is an ongoing success.

NDIS knowledge

The NDIS is complicated, so it’s normal to struggle with its concepts and processes. A support coordinator will share invaluable knowledge, explaining every aspect of your NDIS plan. With our guidance, you can be confident in your options and how we can reach your short and long-term goals.

Support options

A support coordinator will present you with all appropriate supports and service providers for your circumstances. Always respecting your choice, we will make sure you retain full control of your NDIS plan.

Problem resolution

If you have concerns about a service provider at any stage, your COS will help you to resolve the issue. We can act as a mediator if needed, to resolve issues with current providers and if needed, use our knowledge and network to find another provider that meets your standards.

Plan maintenance

Once your NDIS plan is up and running, we will help you keep track of its impact and make amendments wherever possible. With ongoing reflection and revisions, we can make sure your support continues in line with your funded and personal goals.

Meet our coordinators of supports

Our experienced team are here to help you navigate your NDIS journey with coordination of supports.

Malina Skelly

Specialist Coordinator of Supports
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Bachelor of Social Work (Honours)
What do you love about working at HCG?
The passionate, consumer focused care provided by staff.
What are your favourite interests/activities outside of work?
Spending time with my family and friends, spending time at the beach and the gym.
What's your favourite Newcastle haunt/hangout?
Hickson Street Lookout.

Bronte Naughton

Senior Coordinator of Supports
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Diploma of Community Services | Statement of Attainment - Individual Supports

What do you love about working at Hunter Care Group?
I love the person-centred approach, and the strong values Hunter Care Group uphold. The high level of support from management and other colleagues has always been a constant throughout my entire time at HCG, not only as a Coordinator but also as a Support Worker.
What are your favourite interests/activities out of work?
Seeing my friends and exercising.
What's your favourite Newcastle hangout?
Redhead or Dudley Beach!

Anne-Marie Adams

Coordinator of Supports
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Diploma in Community Services
What do you love about working at Hunter Care Group?
The culture and being able to help participants achieve their goals.
What are your favourite interests/activities out of work?
Spending time with my family.
What's your favourite Newcastle hangout?
I enjoy spending time at all the beautiful parks and beaches that Newcastle has to offer.

Leesa Corrigan

Coordinator of Supports
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What do you love about working at Hunter Care Group?
It’s important for me to be a part of a workplace that’s both supportive and fun.
What are your favourite interests/activities out of work?
I love the beach, camping and just generally being outdoors in the sunshine with family and friends. I also love Thai food and sticky date pudding and ice cream!
What's your favourite Newcastle hangout?
I do love having a Newy Burger Co ‘Stocko’ burger on the hill at Bar Beach.

Stevie-Lee Price

Coordinator of Supports
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Currently undertaking a Diploma in Community Services.
What do you love about working at Hunter Care Group?
The supportive team environment and culture.
What are your favourite interests/activities out of work?
Weightlifting, Crossfit and spending time with family and friends.
What's your favourite Newcastle hangout?
I don’t really have one!

Ella Dunlop

Coordinator of Supports
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What do you love about working at Hunter Care Group?
I love working within such a friendly and passionate organisation, dedicated to supporting not only our participants and helping them reach their goals, but supporting their staff also.
What are your favourite interests/activities out of work?
I love spending quality time with my loved ones and being active within my community. I love trying/cooking new recipes, going to the gym and long walks with my dog.
What's your favourite Newcastle hangout?
Dixon Beach. It has a beautiful view of both Dixon and Merewether beach, and feels very calming.

Sophie Jennings

Coordinator of Supports
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What do you love about working at Hunter Care Group?
The entire team and culture of the company. I feel so supported by management and my colleagues. The person-centred care and company values are upheld and mean for a wonderful work environment. I love my role of supporting and building participants capacity in day to day lives, ensuring for a great quality of life. The participants themselves are unique and interesting keeping each day exciting.
What are your favourite interests/activities out of work?
Attending live music gigs and festivals, stand up paddle boarding, catching up with friends and family, going out for coffee and a walk around the local beaches.
What's your favourite Newcastle hangout?
Any live music venue in the area.

Chas Greally

Coordinator of Supports
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What do you love about working at Hunter Care Group?
What are your favourite interests/activities out of work?
What's your favourite Newcastle hangout?

Katelyn Seage

Coordinator of Supports
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What do you love about working at Hunter Care Group?
What are your favourite interests/activities out of work?
What's your favourite Newcastle hangout?

Isabelle Allomes

Coordinator of Supports
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What do you love about working at Hunter Care Group?
What are your favourite interests/activities out of work?
What's your favourite Newcastle hangout?

Lucy Dunlop

Coordinator of Supports
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What do you love about working at Hunter Care Group?
I love the opportunities we get to help participants achieved their goals inside and outside of the NDIS. I am also grateful for the supportive environment that Hunter Care Group creates for their staff.
What are your favourite interests/activities out of work?
I enjoy cooking and going to the gym, as well as spending time with my friends and family.
What's your favourite Newcastle hangout?
I love going for a scenic drive or walk along all of the beaches or the foreshore!

Terri-Anne Grugeon

Coordinator of Supports
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What do you love about working at Hunter Care Group?
What are your favourite interests/activities out of work?
What's your favourite Newcastle hangout?

We love Hunter Care Group

News

We are Hunter Care Group

In operation since the NDIS rollout, we’re one of Newcastle and the Hunter’s leading support services providers. Disruptors in the industry, we put people first and quality and compassion back into care. Our mental health and disability support services are simple, effective and tailored to your needs – and enabled by the latest digital systems.

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Our easy referral process

Are you in need of specialist support coordination? We make the referral process quick and easy while keeping it personal – and personalised.

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Frequently asked questions

Support coordination, also known as coordination of supports, helps you to navigate the supports under your NDIS plan as efficiently and cost-effectively as possible. It involves prioritising and planning suitable supports depending on your unique needs.

This includes pinpointing and connecting you with the right providers, as well as maintaining and adjusting resources as your needs evolve. That way, you can build your capacity to eventually manage these supports independently.

Three levels of support coordination can be included in an NDIS plan. Depending on your needs and circumstances, you may receive:

Level 1: Support connection

Suitable for NDIS participants with lower-level care needs, this short-term support coordination will help you understand your plan, connect with service providers and get the most out of your funding. It should also boost your confidence and ability to manage the NDIS plan on your own.

Level 2: Coordination of supports

Coordination of supports empowers you to develop the skills required to understand and implement your NDIS plan. This includes helping you to identify and connect with the right supports. Our goal is to help you achieve your goals, such as maintaining relationships, managing day-to-day tasks, leading a more independent life and taking part in your community.

Level 3: Specialist support coordination

Specialist support coordination is reserved for NDIS participants with complex needs that demand additional assistance. A highly-trained specialist support coordinator will help you access service providers, manage supports and overcome barriers to ensure consistent service delivery.

A support coordinator plays a key role in the management and implementation of your NDIS plan. Assisting with various aspects throughout your NDIS journey, we will explain your budget and offer advice on how it may be used to achieve your goals. We can also assist you through any concerns with support providers and communicate these issues with the NDIS.

Ultimately, our goal is to ensure your NDIS plan is set up and maintained properly so that you can build capacity. Depending on the level of support coordination you need, your aims and circumstances, a coordinator of supports can:

  • Help you to create a plan for your particular circumstances and coordinate your supports effectively;
  • Collaborate with family members, formal service providers and other supports to make sure your needs are fulfilled;
  • Establish service agreements with suitable providers, flag any obstacles to access and keep track of supports to ensure they remain suitable as your needs change; and
  • Help you to strengthen your skills to manage your NDIS plan. For example, we’ll assist you with preparing for reassessments and reviews.

Your NDIS support coordinator should:

  • Have proven experience and qualifications in disability care;
  • A genuine commitment to supporting you in reaching your goals;
  • A deep understanding of the NDIS, always adhering to its Code of Conduct;
  • Understand your objectives, adapt to your needs and focus on the supports that will work best for you.
  • Empower you to feel in control in all areas of your life, providing compassionate support as you work towards your goals.
  • Help you to access supports that make sense for your needs, and develop the capacities needed to live independently; and
  • Adopt a highly flexible approach that helps you to navigate and overcome unexpected changes or challenges.

At Hunter Care Group, we are dedicated to helping you achieve your goals with personalised and practical Support coordination. Get in touch for coordination of supports in Newcastle, Central Coast, Hunter Valley, Lake Macquarie, Maitland and the Upper Hunter.

Your coordinator of supports will meet with you to discuss your preferred method of communication. At Hunter Care Group, we can help to coordinate supports over the phone, via email or in person – it’s up to you.

We’ll also prepare a service agreement that details:

  • The services we will provide;
  • Our duties and responsibilities as your Coordinator of Support;
  • How issues will be resolved; and
  • The protocol for changing or cancelling Support coordination services.

To learn more, please don’t hesitate to call our friendly team today. We are always happy to help.

Our recovery-focused supports

Explore our range of NDIS support services that help participants live life as independently and proactively as possible.

Support work

Get the assistance you or your participant needs from a reliable, like-minded NDIS support worker.

Whether you want to participate in a sport, visit a hydrotherapy pool, go to a gaming group, or complete a TAFE course, we help our participants get out there, have fun and hit goals!

Learn more

Coordination of supports

Make the best use of your funding with a coordinator of supports for NDIS participants.

As a provider since the rollout of the NDIS, we have deep connections with local support services, government departments and local businesses, ensuring your NDIS journey is efficiently moving in the direction of your goals.

Learn more

Specialist support coordination

Helping participants with higher support needs overcome barriers and access the right support.

Does a participant or loved one have specific environmental or behavioural challenges and require a higher level of support? Our specialist support coordinators can connect them with supports within a specialised support framework and build capacity.

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Supported independent living

Consistent supervision and skill building in a shared Hunter Care Group-owned home.

SIL involves shared supports with other housemates. A roster of care is developed in the beginning to identify the supports each participant needs throughout the week.

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Psychosocial recovery coach

Strengths-based support helps NDIS participants with a psychosocial disability manage life’s challenges.

Psychosocial disabilities can make living life as you want very difficult. But living more freely is possible with the help of our qualified and mental health experienced psychosocial recovery coaches.

Learn more
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